Jet2-6
Join Date: Jul 2021
Location: Scotland
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As the Pandemic comes under control due to the vaccine rollout and restrictions ease there will be a huge surge in pent up demand to travel...and a reduction in capacity Jet2 will be well-positioned to expand. Look at what they originally had planned for 2020 following the demise of Thomas Cook, and their track record on refunds will have won them many extra customers.
Join Date: Oct 2015
Location: My house
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Jet2holidays is licensed to sell 3.75m package holidays as against 3.9m in 2019. Granted this is the holiday company as opposed to the airline but it doesn’t suggest to me there is major expansion planned for S22.
Join Date: Jul 2021
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I understand that the number of holidays they are licensed to sell determines the amount they have to pay into the ATOL protection scheme and they reduced accordingly last year, they will increase if and when they need to.
Join Date: Feb 2021
Location: North of Dorking
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Funnily enough I have had cause to contact their customer services by phone and I would recommend them to anyone.. Helpful kind and professional but then I didn't have any axe to grind.
Join Date: Oct 2021
Location: Yorkshire
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I might have agreed with you a couple of years ago but not in recent times. If you phone any of their numbers you are automatically put on indefinite hold to listen to the likes of Abba, Katy Perry etc. No clue given as to how long you will have to wait, no clue as to position in queue, or even if anyone there. I have spent hours trying to get through recently, at various times of the day. If you email them you get an automated response to the effect that they might not be able to respond within 21 days. They are hopeless.
Join Date: Apr 2016
Location: 0ft
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And what would you like them to do?
The demand, for SFQ (stupid ******* questions) is probably through the roof, along with general queries. Sadly they probably have to answer to idiots more than they do genuine customer queries. As some people want the answer given to then rather than doing their own research.
Tried doing online chat with them?
The demand, for SFQ (stupid ******* questions) is probably through the roof, along with general queries. Sadly they probably have to answer to idiots more than they do genuine customer queries. As some people want the answer given to then rather than doing their own research.
Tried doing online chat with them?
Join Date: Aug 2015
Location: Newcastle
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Does anyone know why some of Jet2 flights to TFS today have been between 4-6 hours late departing UK.
I have family returning tonight/ now tomorrow morning to NCL and they received a text from Jet2 stating volcanic action as the cause of the delay. I know La Palma volcano is currently active but of around 50 flights today from Europe by numerous carriers to TFS, only BFS, EMA and NCL had these long delays (bar 1 from Ein).
Are they telling porkies ?
I have family returning tonight/ now tomorrow morning to NCL and they received a text from Jet2 stating volcanic action as the cause of the delay. I know La Palma volcano is currently active but of around 50 flights today from Europe by numerous carriers to TFS, only BFS, EMA and NCL had these long delays (bar 1 from Ein).
Are they telling porkies ?
Join Date: Aug 2014
Location: Outer London
Age: 43
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A basic check of FR24 shows there are other long delays and this evening in particular every airline seems delayed. A BA overnight to tomorrow. A load of domestics delayed up to 3 hours.
LBAflyer22
This response comes across as harsh and dismissive of customers' reasonable concerns. Many readers here work in the industry, and answers re covid rules may be intuitive to them. But to the public at large, the various covid restrictions applying both in the UK and at destination seem complex and bewildering, and the penalty for misinterpreting them is substantial financial loss and / or denied travel. I really think we need to make allowances for customers who need reassurance on these issues.
The complexity and stress implicit in covid-era overseas travel is the product of government officials, not "idiot" customers. Remember that many of these people lend their loyalty to Jet2 precisely because they trust them more highly on customer support and reassurance. If Jet2 staff lose sight of this and disrespect their customers' concerns, they stand to undermine one of the company's standout selling points in the marketplace. These customers aren't "idiots". They're reasonable (often older) clients who just need a sympathetic hand to guide them through the minefield of multinational covid regulations. A bit of understanding for those keeping our jobs relevant, please.
This response comes across as harsh and dismissive of customers' reasonable concerns. Many readers here work in the industry, and answers re covid rules may be intuitive to them. But to the public at large, the various covid restrictions applying both in the UK and at destination seem complex and bewildering, and the penalty for misinterpreting them is substantial financial loss and / or denied travel. I really think we need to make allowances for customers who need reassurance on these issues.
The complexity and stress implicit in covid-era overseas travel is the product of government officials, not "idiot" customers. Remember that many of these people lend their loyalty to Jet2 precisely because they trust them more highly on customer support and reassurance. If Jet2 staff lose sight of this and disrespect their customers' concerns, they stand to undermine one of the company's standout selling points in the marketplace. These customers aren't "idiots". They're reasonable (often older) clients who just need a sympathetic hand to guide them through the minefield of multinational covid regulations. A bit of understanding for those keeping our jobs relevant, please.
Join Date: Sep 2006
Location: Out of a bag
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Probably something to do with the call volume. normally expect ~25k calls per week, but receiving upwards of 90k calls. People have been retasked onto the phones, but it’s still a lot to deal with, then as in the social media queries which is in itself a full time job for that team, and you could understand why it takes a while. Granted, they could probably outsource to an Indian call centre, but they’re trying to keep people who can actually help at the other end of the phone, rather than people operating off a script.
Join Date: Sep 2006
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The ash forecast for yesterday afternoon had it sitting right over Tenerife before moving round to the south of La Palma as the day progressed. Airlines have to go with the information they’re given and plan accordingly. They could have flown on time and ended up diverting somewhere else, with all the hassle that involves, or just opt to delay back in the UK.
Earlier today I flew Jet2 from Spain to the UK
I tried to check in online, but Jet2's website wouldn't issue a boarding pass until I had shown my UK PLF at a checkin desk and more importantly, checkin agent had manually typed the PLF reference number into their system
Is this just a Jet2 thing ? Or do all airlines now have to record the PLF number ? Or is Jet2 just part of a test with a view to all airlines having to record PLF reference numbers ? Or is this just a backside-covering process so Jet2 can argue why they shouldn't be liable for fines over carrying thousands of potentially rabid pax across borders ?
A few days ago on another flight from the EU to the UK, visual sight of a PLF was enough for airline/handling agent employees
Do public health bodies get full access to Jet2's reservation systems under this scheme ? Do Jet2 get access to the contents of the PLF database ? Seems a bit big brother-ish if either is true
I tried to check in online, but Jet2's website wouldn't issue a boarding pass until I had shown my UK PLF at a checkin desk and more importantly, checkin agent had manually typed the PLF reference number into their system
Is this just a Jet2 thing ? Or do all airlines now have to record the PLF number ? Or is Jet2 just part of a test with a view to all airlines having to record PLF reference numbers ? Or is this just a backside-covering process so Jet2 can argue why they shouldn't be liable for fines over carrying thousands of potentially rabid pax across borders ?
A few days ago on another flight from the EU to the UK, visual sight of a PLF was enough for airline/handling agent employees
Do public health bodies get full access to Jet2's reservation systems under this scheme ? Do Jet2 get access to the contents of the PLF database ? Seems a bit big brother-ish if either is true
Last edited by davidjohnson6; 9th Oct 2021 at 16:45.
Travelled back from Naples with BA on Wednesday and the check- in at Naples had to record details of the PLF/day 2 test code onto their system. Conversley, this meant no delay at Heathrow ....going straight through the Passport machines in less than 5 minutes. Exactly the same when travelling BA from Malaga two weeks earlier.
Join Date: Aug 2009
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There is no need for it to be done at check in. BA and most airlines allow you to submit that info in advance - either using VeriFLY or their website.
We used VeriFLY when flying to LHR last month and had no wait at check-in where they saw the tick and just printed the boarding passes.
The E gates are now able to match your passport to your PLF. the delays come about when there are lots of families (as under 12 cant use the egates) or when the system goes down (which seems to be a weekly occurrence at the moment). We had this and it took around two hours from landing to exiting baggage reclaim.
We used VeriFLY when flying to LHR last month and had no wait at check-in where they saw the tick and just printed the boarding passes.
The E gates are now able to match your passport to your PLF. the delays come about when there are lots of families (as under 12 cant use the egates) or when the system goes down (which seems to be a weekly occurrence at the moment). We had this and it took around two hours from landing to exiting baggage reclaim.